Problem Statement
The staff spend much of their time managing administrative tasks, including responding to basic program inquiries, scheduling visits, and sending confirmation emails. Without a centralised system, information gets lost between staff or volunteers, leading to miscommunication and duplicated efforts. Staff members report spending up to 40% of their time on tasks that don't directly contribute to our mission.
Email Overload
Staff spend 15+ hours weekly responding to repetitive email inquiries about programs and bookings.
Manual Bookings
Confirming activities requires tedious cross-referencing across multiple systems and calendars.
Fragmented Communication
Managing inquiries across email, phone, and web creates inconsistent response times.
Limited Tracking
No central system for interaction history makes follow-ups challenging and time-consuming.
"Every week I find myself answering the same questions over and over. When people call about program availability or registration details, I have to manually check multiple spreadsheets, which takes time away from developing new community initiatives that could have greater impact."
— Emily, Farm Manager @ Green Connect
These administrative inefficiencies not only affect our team's productivity but also impact the experience of community members trying to engage with our services. Many potential participants report frustration with delayed responses and complicated booking procedures.
