Agentic AI Solution
Our comprehensive AI platform addresses key pain points through four integrated components working together to streamline operations, with a view to being able to navigate decisions and learn from feedback, dynamically improving itself:
AI Chatbot
Integrated with website and email systems to provide instant responses to common inquiries 24/7, reducing staff workload by up to 70% while improving visitor satisfaction.
Voicebot AI
Handling common phone queries automatically with natural language processing capabilities that can understand context, answer program questions, and route complex inquiries to appropriate staff.
Booking System
Automated scheduling and confirmations that sync with staff calendars, send reminders, and allow visitors to self-manage appointments without administrative intervention.
CRM & ERP Integration
Centralised data and interaction tracking that maintains comprehensive visitor histories, preferences, and communication logs accessible to all staff members through a unified dashboard.
Each component addresses specific operational challenges while working together as a cohesive system to transform your visitor engagement experience.
Tech Stack
An Agentic AI solution seeks to leverage the existing systems through seamless integrations using existing API's. Each platform will connect with our AI layer to automate workflows while maintaining data integrity.
Current Use
Systems operate independently, requiring manual data transfer between platforms for booking management and communication.
Proposed Integration
AI solution will connect these platforms, enabling automated data flow for bookings, calendar updates, and customer communications.
Key Advantage
Eliminate duplicate data entry, reduce errors, and create a single source of truth for all community engagement activities.
Integration Benefits
By connecting with platforms your team already uses, we eliminate the learning curve while enhancing productivity. Our AI layer works silently in the background, synchronising data between systems in real-time.
Shopify Integration
Automatically process orders, update inventory, and manage customer information without manual input. The AI system learns your business patterns to optimise stock levels and highlight sales opportunities.
Salesforce & Tend CRM
Customer interactions from all channels are consolidated, creating comprehensive profiles. Our AI prioritises follow-ups and suggests personalised engagement strategies based on interaction history.
Microsoft 365 & Productivity Tools
Calendar scheduling, email responses, and document management become streamlined through AI assistance. Data from Excel and other structured data automatically feeds into reports, eliminating manual updates.
Each integration is configured to your specific business processes, ensuring the system works the way you do - just faster and with fewer errors.
[Chat|Voice]bot Functionality
Query Recognition
AI identifies common questions about programs, availability, and pricing.
Automated Response
System provides accurate information from knowledge base and connected data sources.
Booking Assistance
Chatbot facilitates scheduling by showing available dates.
Context Aware
Ideally the AI can recognise the user or respective booking/order and provide contextual information, or even allow changes to be requested.
Human Handoff
Complex inquiries route to staff with full conversation context.
24/7 Availability
Always-on digital assistant handles inquiries even outside business hours

Example Chatbot Conversation:

🟢 Green Connect Virtual Assistant Hello! 🌱 Welcome to Green Connect Farm. How can I assist you today?You can ask about Farm Tours, VegBox Orders, Volunteer Opportunities, and more. ⚪ You I want to book a school tour. 🟢 Green Connect Virtual Assistant Great! School tours are a fantastic way for students to experience our sustainable farm firsthand. 📚🌿Please provide the following details to help us book your tour: School name Preferred date Number of students Year group or age of students ⚪ You Mount Keira Public School, Thursday 22 May 2025, 30 students, Year 5. 🟢 Green Connect Virtual Assistant Thank you! Checking availability... ⏳ 🟢 Green Connect Virtual Assistant Good news! ✅ Thursday 22 May 2025 is available.Would you like to proceed and confirm this booking? ⚪ You Yes please. 🟢 Green Connect Virtual Assistant Excellent! Your tour is now booked. Here are the details:📅 Date: Thursday 22 May 2025🏫 School: Mount Keira Public School👥 Number of students: 30👩‍🏫 Year Group: Year 5 You’ll receive an email and SMS confirmation shortly with more details about your visit.We look forward to welcoming you to Green Connect Farm! 🌻 ⚪ You Thanks! 🟢 Green Connect Virtual Assistant You're welcome! If you have any further questions, just let me know. Have a wonderful day! 🌞

Voice AI for Phone Queries
Existing AI integrations for Aircall would enable an intelligent phone system capable of managing inquiries from start to finish, providing a seamless experience for callers while reducing staff workload.
Voice Recognition
Understands natural language queries with 98% accuracy, including accents and specialised terminology.
Knowledge Access
Retrieves information from response matrix and connected data, including pricing, availability, requirements, etc.
Booking Processing
Handles simple scheduling requests autonomously, offering alternative dates where needed and sending confirmation.
Staff Escalation
Transfers complex inquiries to human staff members with complete conversation context, or sets a task for a call back when available.
Self-Learning
Each conversation becomes part of a library of training data that staff can use to enhance the capability of the AI over time and create improved responses.
Followup & Notifications Automation
Agentic AI integrations would comprehensively solves for reliable notification systems, ensuring seamless communication throughout the customer journey.
Automated Messaging System
The system will send timely SMS and email notifications at key touchpoints in the customer journey.
  • Initial booking confirmations
  • Reminder messages before activities
  • Follow-up communications after events
  • Important program updates or changes
Delivery Analytics
Track message delivery rates, open rates, and response metrics to optimise communication strategy and ensure maximum engagement with participants.
Integration Capabilities
Seamlessly connect with CRM, calendar, and participant database to ensure all communications are contextually relevant and timely.